These General Terms and Conditions of Business and Delivery form the basis of any order placed with Kitchencorner GmbH, hereinafter referred to as Kitchencorner GmbH. The current General Terms and Conditions of Business and Delivery shall apply to every order. These may be amended by Kitchencorner GmbH at any time. Kitchencorner Gmbh is a Swiss company with its registered office in Lucerne. The place of jurisdiction is Zug, Switzerland. Orders placed with Kitchencorner GmbH are subject to Swiss law.

Age of majority

The consent to these GTC requires that the customer is of age. Customers who have not reached the age of 18 require the consent of their legal representatives. By agreeing to these GTC, the customer declares to be of legal age or to act with the consent of the legal representatives.

Privacy

Kitchencorner GmbH uses the data entrusted to it in respect of the Customer (hereinafter referred to as the Customer). Customer data will not be sold, rented, lent or passed on to outsiders.

Guiding principles

Kitchencorner GmbH makes every effort to provide its clientele with only the highest quality products from reputable manufacturers. Our priority is customer satisfaction and our goal is to provide our customers with excellent service at an excellent price.
Kitchencorner GmbH endeavors to provide the most complete and correct product information possible (e.g. water content, weight, packaging illustration, product characteristics, etc.). However, customers are in any case advised to consult the specific information provided in the packaging insert or the product information on the website of the product manufacturer. The latter take precedence over the information provided by Kitchencorner GmbH.

Prices

All prices are quoted in Swiss francs (CHF) including Swiss value added tax.

Terms of payment

  • Payment is made by invoice, credit card, TWINT, Paypal and the postcard.
  • In the case of payment by credit card, the customer's account will be debited when the order is placed unless otherwise agreed.
  • Offsetting with counterclaims of the customer that are not recognized or not legally established is excluded.
  • The customer may exercise a right of retention only insofar as the claims are based on the same contractual relationship.
  • The payment option Invoice (including payment in installments) is operated by CembraPay AG. The T&C and the Data Privacy Policy of CembraPay AG apply.

Late payment

  • Costs in the event of late payment: processing fee (at the earliest after two written reminders after the invoice date, if handed over to collection service provider) according to www.fairpay.ch.

Warranty and guarantee

The received goods are to be checked by the recipient for completeness and correctness immediately after delivery. Complaints after 5 working days will not be accepted. Kitchencorner GmbH does not grant any warranty on its products beyond the warranty.
Liability claims are to be asserted directly and exclusively against the product manufacturer. Any liability of Kitchencorner GmbH is excluded.

Order

As a result of guaranteeing data protection, Kitchencorner Ltd. does not accept credit card payments by phone, email and fax.
Kitchencorner GmbH reserves the right to make the delivery of orders dependent on a credit check. By placing an order, customers consent to a credit check. Kitchencorner Ltd. reserves the right to make delivery of orders subject to advance payment. Kitchencorner Ltd. may cancel an order if the customer is not creditworthy, has one or more outstanding invoices with Kitchencorner Ltd. or for any other reason. In such a case, the customer shall not be entitled to any compensation. Kitchencorner Ltd. reserves the right to limit quantities in the case of large orders.

Offer description / illustrations

Kitchencorner GmbH endeavors to fulfill the item description as accurately as possible. For this purpose, Kitchencorner GmbH uses the original information provided by the respective manufacturers and suppliers and does not guarantee its accuracy. Customers are in any case advised to consult the specific information in the packaging insert or the product information on the website of the product manufacturer. The latter take precedence over the information provided by Kitchencorner GmbH. Illustrations of products may differ. In particular, the customer's own eye color must always be taken into account for illustrations of colored lenses.

Changes / Availability

We reserve the right to make price changes as well as changes to the order and delivery conditions. Kitchencorner GmbH makes every effort to keep the image material and detailed information provided as up to date as possible, however, manufacturer-related changes may occur without prior notice.
Changes in assortment may occur at any time. Kitchencorner Ltd. endeavors to deliver the products to the Customer within the indicated delivery time. Should it occur that the delivery time is exceeded or that the product is no longer available in this form, the customer will be informed. In such a case, Kitchencorner Ltd. reserves the right to cancel an order. The Customer shall not be entitled to compensation in the event that a product offered or ordered is not available.
If a customer orders several products, but one of them is no longer available, the entire order is not considered cancelled.

Confirmation

By placing an order, the customer confirms that:
If any discomfort arises from the use of a product, he/she should immediately discontinue the application or use of the product and be examined immediately by a professional (doctor, pharmacist, etc.).
He will carefully study the package insert (also available online on the website of the respective product manufacturer) before using the product and will contact a specialist such as a doctor, pharmacist, etc. in case of any uncertainties or questions.
Kitchencorner Ltd. will not be held responsible for any complications, complaints, other problems encountered, product liability claims and will deal directly and exclusively with the product manufacturer.
He has made all statements truthfully.

Shipping in Switzerland (free shipping from CHF 99.00)

  • Shipping fee: All products: CHF 6.90
  • The goods shall remain the property of Kitchencorner GmbH until payment has been made in full.
  • Additional costs due to shipment to an incorrect address of the customer shall be borne by the customer.
  • The respective postal shipping company is exclusively liable for loss or damage during shipping. Claims by the customer are to be addressed directly to this company.

Delivery time

The delivery time is stored individually for each item.
Kitchencorner GmbH shall endeavor to keep delivery times below the stated delivery times, but cannot guarantee compliance with the delivery time.
If an order is placed with items that have different delivery times, the delivery is made as a total shipment. In urgent cases, partial deliveries can be requested in writing or by telephone. In this case, additional costs remain reserved.

Complaints and returns

The received goods are to be checked immediately by the recipient for completeness and correctness. Complaints after 5 working days will not be accepted. Non-returnable items are excluded from return due to hygienic, legal or logistical circumstances. In particular, but not conclusively, these are:

  • Food and beverages
  • items ordered from the manufacturer for the buyer